Support
When you need help right away, our live chat is the fastest route. Reach a friendly agent in under two minutes most of the time — perfect for stuck deposits, game glitches, or quick account checks. Our chat team can walk you through steps, verify transactions, and get you back at the reels or tables without delay. If you want a deep-dive on a game mechanic, we’ll guide you through it in plain language.
Email support when details matter
For issues that need documentation or extra review, email support@rollchain.io and expect a thorough reply within 12–24 hours. Use email for payout verification, identity checks, or detailed account queries. Our responses include clear next steps and reference details so you don’t have to repeat yourself.
Phone assistance in select regions
Phone support is available in select regions for players who prefer to talk things through. Where phone service is offered, our team aims to answer within minutes and resolve time-sensitive matters — especially payment reversals or identity confirmation — in real time.
24/7 coverage and realistic response times
Rollchain Casino provides round-the-clock assistance so help is available whenever you need it. Typical response windows:
- Live chat: usually under 2 minutes
- Phone (where available): answered within minutes
- Email: detailed reply within 12–24 hours These targets keep interruptions short so you can focus on gameplay and rewards.
Fast self-service: FAQs and Help Center
Want answers instantly? Our Help Center hosts a curated FAQ covering deposits, withdrawals, bonus rules, verification steps, and gameplay basics. It’s organized for quick scanning so you can resolve common questions without waiting — from how rakeback works to troubleshooting a slot load. If you’re reading about a specific title, like The Dog House Megaways, our game pages break down features and bonus rounds to help you play smarter.
Knowledgeable people who care about your play
Our support team combines technical know-how with a player-first approach. Whether it’s a missing crypto deposit, a payline query, or account security, agents take ownership and follow through until the situation is resolved. We handle sensitive issues with strict privacy and clear timelines so you’ll always know the status of your case.
Help with payments, rewards and time-limited promos
Need assistance claiming rewards or confirming rakeback? Rollchain Rewards credits 12% instant rakeback in real time with no wagering — if anything looks off, message support and we’ll sort it quickly. Running promotions like the Christmas Monthly Race (Dec 1–25) have tight windows and prize deadlines — contact us right away if you run into issues claiming prizes or tracking leaderboard status. For details on the casino and ongoing offers, check our Rollchain Casino page.
We keep support personal and approachable — tell us what happened, and we’ll handle the rest. If you prefer to start with the fastest option, open live chat; for documented requests, email support@rollchain.io. We’re here around the clock to make sure your play stays smooth and your winnings clear.